APPOINTMENTS

DO I NEED A REFERRAL TO SEE A SPECIALIST?
If your GP or other treating specialist refer you their letter will include the history of your condition, the outcome of any treatment, and the results of any investigations. Some insurance companies require that you have a GP referral in order for you to be able to claim against your medical insurance. However, if you do not wish to see your GP or if you have been seen here before, you can arrange an appointment by filling in a request on the contact page (please click here).

I NEED TO BE SEEN URGENTLY! WHAT SHOULD I DO?
Please talk to your GP as we have a system in place that ensures urgent appointments are usually seen within a week.

WHAT SHOULD I BRING TO MY FIRST APPOINTMENT?
Your completed Totara House Clinic Patient Information Sheet and any Questionnaires that were sent out to you. If you were rung regarding an appointment the receptionist will ask you to fill these forms in on your arrival. Please arrive 5-10 minutes early to fill these out.
Any test results and investigations (i.e. hearing tests, x-rays or scans).

WHAT WILL BE THE LENGTH OF MY APPOINTMENT?
Initial consultations usually take 20 - 45 minutes. Follow up consultations and post-operative appointments are usually for 10 - 20 minutes, although they can take as long as an initial consultation. While we aim to run to time we have been known to run late. This may be because we have fitted in an urgent case or it may be because a consultation has taken longer than anticipated. If we are running late and time is an issue please let the receptionist know.

HOW LONG WILL IT TAKE TO GET AN APPOINTMENT?
This will depend on the urgency, and whether you wish to be seen by the first available specialist or a particular specialist. Most new referrals are seen within two weeks. Sometimes it can be up to four weeks.

COSTS

HOW MUCH WILL IT COST?
This depends on how long the consultation takes and whether you have an audiogram or examination with a flexible scope. Procedures such as a ventilation tube will cost extra. An initial consultation will be between $150.00 and $250.00 and follow up consultations between $80.00 to $150.00.

WILL MY INSURANCE COMPANY PAY FOR MY CONSULTATION?
This depends on your insurance policy. It is best to talk to your insurance company to find out exactly how much they will cover and whether you need to pay first and then get reimbursed or whether they will pay us directly.

WILL I BE COVERED BY ACC?
If you have had an injury that has been accepted by ACC then all of the costs related to that injury will be covered by ACC. If surgery is required prior approval from ACC is required. If they give approval they will cover all of the costs.

METHOD OF PAYMENT
We accept payments by Eftpos, cheque or cash. Payment in full on the day is preferred. We can also give you an account that you can pay by internet banking. We give a $5.00 discount for payment on the day.

DO YOU TAKE CREDIT CARDS?
We do not accept payment by credit card.

SURGERY

CAN I HAVE SURGERY AT THE PUBLIC HOSPITAL EVEN THOUGH I AM SEEING THE SURGEON PRIVATELY?
If surgery is recommended you can usually be put on the Public Hospital waiting list to have it done. The pros and cons of private versus public will be discussed when you are seen.

GENERAL

WHERE CAN I PARK?
There is some parking within the clinic grounds via the entrance on Featherston Street. If this is full there is usually roadside parking available on Russell and Featherston Streets.